tN
tania N
1 reviews | Active since Nov 2015
11 Nov 2015, 18:06
Breach of contract
On 4/11 DSTV rep**** that they would get back to me within 24 hrs with regards to my previous complaint. Only on the 6th they sent a mail to say that they will be in touch soon??on the 8th I finally get a call from DSTV confirming that the installers will by the LATEST be calling me on Wednesday, 11/11. I have received no phone call from either party. Might I add that there was no reason given for the delay of 2 weeks now, just poor service and basically breach of contract. The service deliverer is not holding up to what he has promised to do so in said contract. This has been the 6th promise from DSTV that they have failed to uphold from DSTV, excluding the contract between us. How disappointing!!!!!
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DStv (MultiChoice)'s replyOfficial
15 Nov 2015, 18:32Hello Millaemma12,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have escalated your query to the DPP department and they will contact you directly. Please do not hesitate to use any of our touchpoints below to contact us if you have any challenges in the near future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have escalated your query to the DPP department and they will contact you directly. Please do not hesitate to use any of our touchpoints below to contact us if you have any challenges in the near future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
DStv (MultiChoice)'s reply15 Nov 2015, 18:32
Official
Hello Millaemma12,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have escalated your query to the DPP department and they will contact you directly. Please do not hesitate to use any of our touchpoints below to contact us if you have any challenges in the near future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have escalated your query to the DPP department and they will contact you directly. Please do not hesitate to use any of our touchpoints below to contact us if you have any challenges in the near future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile