Breach of contract.

I have never used the dstv pakage and decided to swith it on for a month seeing that we were going to have family for that period.<br> <br> About two months ago I went to dstv newcastle and asked if I would be able to go onto the pakage for a month after which I was informed that this wont be a problem seeing that I was going to pay upfront for the month I want it switched on.<br> <br> Last week a went there to have it switched on again only to find out that I have a arrears amount to pay for two weeks that was not paid for. After investigating the mater the consultant informed me that it was switched on for 6 weeks and not only the 1 month I paid for.<br> I asked for one month, not 1 and a half months?????<br> <br> I asked the consultant to send me a statement via email which I still have not received and I had to pay for the amount that was outstanding otherwise they would not switch it on again.<br> <br> Please have this sorted out and credited to my account, alternatively Im lodging a complaint with the ombudsman.