MT
Mandy T
1 reviews | Active since May 2013
07 Aug 2015, 19:19
Breach of commitment
Missed due date payment by 1 day as Mother's passing distracted my focus. Made payment on 4 August of amount more than what is due and I still await reconnection. <br> <br> I have sent numerous emails to [Email Removed] since 4 August with not response other an automated reply. Call and spoke to a support agent but he was not able to help other than to tell me to email unallocated...<br> <br> I have even tried to register online to make a credit card payment with registration not successful due to an error 500.<br> <br> This is AWFUL service<br>
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Replies (1)
DStv (MultiChoice)'s replyOfficial
12 Aug 2015, 15:37Hello mtsatsoulis,
It is with great concern and regret we received your query regarding our service.
We would like to personally apologise for your inconvenience. We are also sorry to hear about your mother's passing.
Our records indicate that your DStv Access service has been reconnected.
Furthermore, your DStv account reflects a credit balance.
Thank you for taking the time to contact us.
Should you require any further assistance, please don't hesitate to contact using one of our touch points.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
It is with great concern and regret we received your query regarding our service.
We would like to personally apologise for your inconvenience. We are also sorry to hear about your mother's passing.
Our records indicate that your DStv Access service has been reconnected.
Furthermore, your DStv account reflects a credit balance.
Thank you for taking the time to contact us.
Should you require any further assistance, please don't hesitate to contact using one of our touch points.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply12 Aug 2015, 15:37
Official
Hello mtsatsoulis,
It is with great concern and regret we received your query regarding our service.
We would like to personally apologise for your inconvenience. We are also sorry to hear about your mother's passing.
Our records indicate that your DStv Access service has been reconnected.
Furthermore, your DStv account reflects a credit balance.
Thank you for taking the time to contact us.
Should you require any further assistance, please don't hesitate to contact using one of our touch points.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
It is with great concern and regret we received your query regarding our service.
We would like to personally apologise for your inconvenience. We are also sorry to hear about your mother's passing.
Our records indicate that your DStv Access service has been reconnected.
Furthermore, your DStv account reflects a credit balance.
Thank you for taking the time to contact us.
Should you require any further assistance, please don't hesitate to contact using one of our touch points.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,