BoxOffice Titles?

<p>We have a HD PVR 2P decoder on Premium and tried renting a movie (Lego Batman) via BoxOffice over the weekend. Before we did, we checked the BoxOffice website on our way home (via smartphone) to see if the movie was available "on PVR" on BoxOffice - to save us time from having to stop at a DVD rental store on the way - and the website indicated it was.</p> <p> </p> <p>At home, we did the usual to access the movie, but it did not show up in the list of movies on the PVR. I started a live chat with a consultant online (took about 15 minutes to respond), only to be told that "due to space", the HD PVR decoder cannot show all movies as on the website, only the Explora can. I remarked that, as per the Website, no explanation of sorts or any differentiation was given between a HD PVR or an Explora, following which the consultant ended the conversation without giving me any clarification!</p> <p> </p> <p>I tried starting up another conversation. This time it took ONE HOUR of waiting before the live chat started. I was AGAIN cut off after one minute even before I could post my question. It seems these BoxOffice consultants have no training in customer etiquette.</p> <p> </p> <p>So, now I still have no real explanation as to (1) why I cannot access all the movies advertised as "available on PVR" on my HD PVR, (2) if there is a difference in what is available for the HD PVR and the Explora, (3) if true why this is, and, most importantly, (4) why this so-called "difference" is not indicated or clarified ANYWHERE on the BoxOffice portal. Surely, if this was the case, there should be a clear distinction between what is available for viewing on the HD PVR, vs what is available for the Explora?</p> <p> </p> <p>In the end we missed out on Lego Batman that evening, and rented it the next day from a DVD store (for R8 cheaper than the BoxOffice rate, too, might I add...). Your loss, BoxOffice.</p>