1 reviews | Active since Jun 2016
Boxoffice STILL NOT WORKING!!!
<p>I am DISGUSTED by DSTV and their SHOCKING service. I had to get th Explorer as my PVR broke. That was almost 2 months ago - and BOXOFFICE IS STILL NOT WORKING. The installer have been out 3 times to check. Every time I phone DSTV (because I get charged for the movies but never receive them) its another agent and I have to go through the same rig marole every time. I give them poor reviews on the survey and DSTV dont bother to follow up when I say that the issues is not sorted out. Once I spoke to a supervisor and his attitude was terrible and he was less helpful than the agents. They have escalated to Boxoffice twice - once more than a month ago and I am still waiting for them to phone me back. The second time I was told they would phone me back in 4 hours - that was 3 days ago. I spent 1.5 hours at DSTV on Sat trying to get the issues sorted and came home with a new Explorer - and guess what - BOXOFFICE STILL DOES NOT WOR****. I am sick of trying to sort this out - DSTV dont care they just take your money. WHAT ON EARTH DO I DO TO GET THIS SORTED OUT?!?!?!?!?!?!?!</p> <p>I am tired of phoning them and spending time at their offices purely to still sit with the SAME ISSUE!!!!!!!!!!!!!!!!</p>
Good day Karen
Please accept our apologies for the delayed responds.
We currently investigating your concerns and have escalated it to the relevant department for urgent assistance.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Regards
Rupert
Good day Karen
Please accept our apologies for the delayed responds.
We currently investigating your concerns and have escalated it to the relevant department for urgent assistance.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Regards
Rupert
Well - a week has gone by and guess what...... absolutely mo telephonic or written correspondence as PROMISED above. And still BOXOFFICE DOES NOT WOR**** And still - DSTV take the monthly premium even though the service IS NOT WORKING THE WAY IT SHOULD BE!!!! I dont know why I am surprised at this SHOCKING AND DISGUSTING service - ITS NORMAL FOR DSTV. They just dont care!!!!!! WHO CAN I ESCALATE THIS TO? WHAT IS THE CEOS NAME AND NUMBER - SURELY BY NOW I HAVE THE RIGHT TO GET SENIOR MANAGEMENT INVOLVED because DSTV does not care about its customers or the fact that it is taking my money for something that is not working properly. Surely that is *****ING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Well - a week has gone by and guess what...... absolutely mo telephonic or written correspondence as PROMISED above. And still BOXOFFICE DOES NOT WOR**** And still - DSTV take the monthly premium even though the service IS NOT WORKING THE WAY IT SHOULD BE!!!! I dont know why I am surprised at this SHOCKING AND DISGUSTING service - ITS NORMAL FOR DSTV. They just dont care!!!!!! WHO CAN I ESCALATE THIS TO? WHAT IS THE CEOS NAME AND NUMBER - SURELY BY NOW I HAVE THE RIGHT TO GET SENIOR MANAGEMENT INVOLVED because DSTV does not care about its customers or the fact that it is taking my money for something that is not working properly. Surely that is *****ING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Dear Karen
We would like to thank you for your feedback.
A request has been to the relevant department for an urgent response. They will contact you directly.
Please accept our apology for the inconvenience caused in this regard.
Kind regards
Dinah
Dear Karen
We would like to thank you for your feedback.
A request has been to the relevant department for an urgent response. They will contact you directly.
Please accept our apology for the inconvenience caused in this regard.
Kind regards
Dinah
And so two weeks have gone by and - guess what - NO CALL FROM DSTV!! Why am I surprised!! Can you please escalate this to a manager or someone who is not just going to give me the same answer i.e. that they have escalated and I will be contacted - and they never ever do. How on earth am I meant to get this sorted out??? But - DSTV carry on charging me the full monthly rate when THE SERVICE IS NOT WORKING that I am paying for. Please can you actually help me this time!!! Or sen d me the name of a manager who knows what they are doing so that I can escalate it myself!! To say that I am LIVID doesnt even begin to describe how I feel!!!!
And so two weeks have gone by and - guess what - NO CALL FROM DSTV!! Why am I surprised!! Can you please escalate this to a manager or someone who is not just going to give me the same answer i.e. that they have escalated and I will be contacted - and they never ever do. How on earth am I meant to get this sorted out??? But - DSTV carry on charging me the full monthly rate when THE SERVICE IS NOT WORKING that I am paying for. Please can you actually help me this time!!! Or sen d me the name of a manager who knows what they are doing so that I can escalate it myself!! To say that I am LIVID doesnt even begin to describe how I feel!!!!
It has now been more than amonth since my first post and not one phone call from DSTV. They did not even bothe r to respond to my last message. What on earth am I meant to do to get this resolve??????
It has now been more than amonth since my first post and not one phone call from DSTV. They did not even bothe r to respond to my last message. What on earth am I meant to do to get this resolve??????