BoxOffice Online not working!

The service of BoxOffice Online is terrible. I have struggled to watch leading lady now for 2 weeks. The purchase is successful but I am unable to play the movie. The issue is not related to compatibility as I am able to play other BoxOffice movies online. The agent also confirmed that they can't play the movie. The first purchase was on 31 Jan, I am still waiting for my credit. The second purchase was on 5th of Feb, still waiting for my credit. In both cases the agent confirmed the issue. Please process my refund today and fix the movie on the Web. I still have not received a response as to why the movie is not working. Will I be able to watch it later? Is it fixed?<br> <br> REF: (#***)<br> REF: (#***)