1 reviews | Active since Jun 2015
Boxoffice not working for premium subscriber
In April 2015 I renewed my smart card at the Edenvale Branch. After newing the smart card I just had issues with this card. I can't watch box office. Every time I am receiving a message to stating the following \The service is only available to DSTV Premium PVR Subscribers. To upgrade your subscription please visit or contact your nearest branch."I phoned Multichoice call centre on several occasions and every-time it's the same story. They confirmed I am a premium subscriber and must be able to watch box office. They don't return you calls as promised on the phone.<br> 19 May 2015 - Contact DSTV spoke to Laitin promised he will phone me back the same day. Still waiting<br> 01 June 2015 - Contact DSTV again. Spoke to Nonsipo promising she will phone me back later that night. Still waiting. This is SHOCKING service. <br> I hope this problem can be resolved by the end of this week (5th June 2015)"""
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and your box office problem has been resolved .
Should you still experience any difficulty, please advise us by return mail to *** and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and your box office problem has been resolved .
Should you still experience any difficulty, please advise us by return mail to *** and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert