1 reviews | Active since Jun 2017
BoxOffice not working!!! Dstv *****ing money!!!
<p>Dstv does not even deserve 1 star. We have the Explora decoder on the price lock contract. Eversince we got it, Boxoffice has never worked. We have phoned numerous times, drove 120km back and forth to a multichoice office, paid techs to come to our home, called the call centre, tested signal strengths, the works. Calls have been escelated,no one has phoned back, and still no one can give us an answer. When we try to rent, we only receive a confirmation message on the cellphone, but the movie never becomes available to watch. It goes off from the account that is paid by debit order, so we pay for movies we cant watch. Dstv is *****ing our money. Paying for fuel to drive to multichoice over and over, paying for airtime to phone over and over! They are in breach of contract because we are paying for a product that does not even work. Can someone please respond!!!!! </p>
Dear Annemie
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Dear Annemie
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Email sent.
Email sent.
Hi,
The installer was here today. According to them, the "eye" or the "receiver" is not the correct one that is supposed to work together with the Explora decoder?
Who is responsible to replace this and why was this information never given to us when we purchased the explora decoder?
Regards,
Hi,
The installer was here today. According to them, the "eye" or the "receiver" is not the correct one that is supposed to work together with the Explora decoder?
Who is responsible to replace this and why was this information never given to us when we purchased the explora decoder?
Regards,
Dear Dinah,
I am sorry I missed your call.
I last spoke to Elias who said that we should arrange with Vincent to come and replace the Smart LNB, then Elias will send a new LNB to Vincent or bring one with when he goes to Polokwane.
Nothing has happened since. We have phoned Vincent three times, today included. He just says he will come but never pitches.
In all honesty, I am still not satisfied. This Explora we have had now for 14/15 months, and from the beginning Box Office has never worked.
I have spent more money phoning Dstv and installers and driving back and forth. Still no joy.
There are numerous stories as to why the box office is not working. We had another installer here today just to check and see if they could identify the problem. According to them, we already have a smart LNB? I wouldnt know because it is not my field of expertice.
Why does DSTv just not offer to give us a new decoder? We have been loyal dstv customers for many years. It just seems as if we keep getting excuses but no service?
I am quite fed up with this process. It takes up my time and effort and it most certainly is not worth it.
Please do contact me again.
Regards,
Dear Dinah,
I am sorry I missed your call.
I last spoke to Elias who said that we should arrange with Vincent to come and replace the Smart LNB, then Elias will send a new LNB to Vincent or bring one with when he goes to Polokwane.
Nothing has happened since. We have phoned Vincent three times, today included. He just says he will come but never pitches.
In all honesty, I am still not satisfied. This Explora we have had now for 14/15 months, and from the beginning Box Office has never worked.
I have spent more money phoning Dstv and installers and driving back and forth. Still no joy.
There are numerous stories as to why the box office is not working. We had another installer here today just to check and see if they could identify the problem. According to them, we already have a smart LNB? I wouldnt know because it is not my field of expertice.
Why does DSTv just not offer to give us a new decoder? We have been loyal dstv customers for many years. It just seems as if we keep getting excuses but no service?
I am quite fed up with this process. It takes up my time and effort and it most certainly is not worth it.
Please do contact me again.
Regards,