Boxoffice not working after payning for service

Its been now 3 days trying to rent a movie. After spending 7 hours on the phone about 20 sms and still no resolution to my problem.3 days of promises of comming back to me and promising me to fix the problem I have had no luck. i have paid money over to rent a movie but can't get the service and it seems that no one can assist me. Every time I ask for a refund they make new promise that they don't keep. Who is going to carry the cost for all the phone calls and sms. The money I paid for the rental and not getting refunded. You have bad service just because you have no competion.