BoxOffice not allowing me to rent movies

What this company does is so sickning. I recently upgraded to the DSTV Explorer and have a credit of over R350 on my BoxOffice account. After upgrading and installing the Explorer everything worked and i was able to rent my first movie.<br> The follow week when i tried to rent it complained that my mobile number is not linked to my smartcard. I called the call Center and was assisted by a consultant who then told me he has logged the call and that i will be able to rent movies after 24hours. 24hrs later i still could not rent.<br> I called the Call Center and was then assisted by a lady who now claimed the reason i could'nt rent was because of my signal. My signal is tip top and was irritated by her incompetence. <br> I called the following day and asked for a supervisor, her name is Merissa. After i spoke to her she emailed a list of questions for me to answer which i answered and then told me she has escalated to the Box Office team.<br> Since then i am constantly emailing her for feedback and she says she has not had any feedback and she only works from 3pm until 11pm.The frustrating part is i can not deal directly with the person dealing with my issue.