LD
Lutricia D
1 reviews | Active since Nov 2013
04 Apr 2020, 15:07
Boxoffice is a ****
Yesterday I rented a movie for the first time in boxoffice, then I was charged double for that movie, then I tried to contact the call center, spoke to Ziyanda who claimed that it was a technical problem and it will be fixed in an hour, the next day, the movie was still not showing. I tried to call the next day but the consultant made me to hold for more than an hour, until I ended the call.
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
04 Apr 2020, 15:21Hi Lutricia,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply04 Apr 2020, 15:21
Official
Hi Lutricia,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
04 Apr 2020, 15:35Hi Lutricia,
On behalf of MultiChoice, I would like to apologise for the inconvenience.
We have reversed the BoxOffice charge and you can rent the movie again. Please use this link http://bo.dstv.com/tvod-web/ to rent.
Regards
Kagiso
On behalf of MultiChoice, I would like to apologise for the inconvenience.
We have reversed the BoxOffice charge and you can rent the movie again. Please use this link http://bo.dstv.com/tvod-web/ to rent.
Regards
Kagiso
Best regards,
DStv (MultiChoice)'s reply04 Apr 2020, 15:35
Official
Hi Lutricia,
On behalf of MultiChoice, I would like to apologise for the inconvenience.
We have reversed the BoxOffice charge and you can rent the movie again. Please use this link http://bo.dstv.com/tvod-web/ to rent.
Regards
Kagiso
On behalf of MultiChoice, I would like to apologise for the inconvenience.
We have reversed the BoxOffice charge and you can rent the movie again. Please use this link http://bo.dstv.com/tvod-web/ to rent.
Regards
Kagiso
Best regards,
DStv (MultiChoice)'s replyOfficial
04 Apr 2020, 15:37Hi Lutricia,
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
The DStv Hellopeter team
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
The DStv Hellopeter team
Best regards,
DStv (MultiChoice)'s reply04 Apr 2020, 15:37
Official
Hi Lutricia,
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
The DStv Hellopeter team
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
The DStv Hellopeter team
Best regards,
LD
Lutricia D's updateReviewer Update
06 Apr 2020, 08:01Thank you for your help, my charge was reversed, much appreciated.
LD
Lutricia D's update06 Apr 2020, 08:01
Reviewer Update
Thank you for your help, my charge was reversed, much appreciated.