BS
Brian Spanier-marson
1 reviews | Active since Nov 2015
13 Jan 2017, 22:15
Boxoffice Hell!!
<p>I tried to rent a movie from Boxoffice but after keying in the code the movie was not received. As directed I keyed in the code again. Still no movie received.</p> <p>By now some time had passed and we did not want to watch the movie anymore so I called DSTV to have it cancelled (else I would pay but no movie would have been delivered). Spoke with Dudu Mkize Reference I256. She agreed to credit the amount charged and then told me to wait, I held on for 5 minutes, no apology or any thing. I then asked to speak to a supervisor and she put me on hold for another 5 minutes.</p> <p>This is the most abusive supplier I deal with on a daily basis - where is the regulator? These people need their license revoked. </p>
Helpful (0)
Replies (6)0
Replies (6)
DStv (MultiChoice)'s replyOfficial
14 Jan 2017, 08:23Dear Brian
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Best regards,
DStv (MultiChoice)'s reply14 Jan 2017, 08:23
Official
Dear Brian
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Best regards,
DStv (MultiChoice)'s replyOfficial
14 Jan 2017, 10:18Good day Brian
Thank you for taking our call today.
Please accept our apology for the poor customer experience and the inconvenience caused. As discussed, we have credited your BoxOffice account with R35.00.
It is important that your signal strength and quality for all Tuners is above 70%. Also, kindly follow the steps provided below and check on the VOD status for both DStv Catch Up and BoxOffice by pressing the Blue button on the remote control.
Upon checking the VOD status, it helps us to see the last software update of the decoder. After pressing the Blue button, scroll to Help and select General Information.
· Select -Information Central
· Press Ok on Decoder highlighted option
· Select VOD Status.
· Usually, the last update should on the same day and 2 hours earlier.
For rental purposes, please use the BoxOffice wap- bo.dstv.com to rent from your Explora decoder. You’ll be required to enter the rental code, your cell phone number and click on the submit button.
Should you not receive the movie within the given time frame (5 mins), please pull out the power cable to hard reboot the decoder. Replace the cable back and the decoder will scan. Once the decoder has scanned, the movie should be available for viewing.
We’re truly sorry about your poor customer experience from the call centre.
Please feel free to contact us should you require any further assistance.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply14 Jan 2017, 10:18
Official
Good day Brian
Thank you for taking our call today.
Please accept our apology for the poor customer experience and the inconvenience caused. As discussed, we have credited your BoxOffice account with R35.00.
It is important that your signal strength and quality for all Tuners is above 70%. Also, kindly follow the steps provided below and check on the VOD status for both DStv Catch Up and BoxOffice by pressing the Blue button on the remote control.
Upon checking the VOD status, it helps us to see the last software update of the decoder. After pressing the Blue button, scroll to Help and select General Information.
· Select -Information Central
· Press Ok on Decoder highlighted option
· Select VOD Status.
· Usually, the last update should on the same day and 2 hours earlier.
For rental purposes, please use the BoxOffice wap- bo.dstv.com to rent from your Explora decoder. You’ll be required to enter the rental code, your cell phone number and click on the submit button.
Should you not receive the movie within the given time frame (5 mins), please pull out the power cable to hard reboot the decoder. Replace the cable back and the decoder will scan. Once the decoder has scanned, the movie should be available for viewing.
We’re truly sorry about your poor customer experience from the call centre.
Please feel free to contact us should you require any further assistance.
Kind regards
Dinah
Best regards,
BS
Brian Spanier-marson's updateReviewer Update
15 Jan 2017, 07:39What really annoyed me about the service provider was when I asked for a reference number the lady read the number so fast no-one would have been able to follow. I am a chartered accountant - i grasp numbers reasonably well. I asked for the number again and again she raced through the number and when I asked to speak to a supervisor I was put on hold a second time, again for almost 5 minutes.
BS
Brian Spanier-marson's update15 Jan 2017, 07:39
Reviewer Update
What really annoyed me about the service provider was when I asked for a reference number the lady read the number so fast no-one would have been able to follow. I am a chartered accountant - i grasp numbers reasonably well. I asked for the number again and again she raced through the number and when I asked to speak to a supervisor I was put on hold a second time, again for almost 5 minutes.
DStv (MultiChoice)'s replyOfficial
16 Jan 2017, 14:51Good day Brian
Thank you for your honest feedback which has been referred to the senior management.
We don't take it lightly that you took your time and effort to share your experience with us.
As we're here for you, please feel free to contact us should you have any queries.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply16 Jan 2017, 14:51
Official
Good day Brian
Thank you for your honest feedback which has been referred to the senior management.
We don't take it lightly that you took your time and effort to share your experience with us.
As we're here for you, please feel free to contact us should you have any queries.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s replyOfficial
23 Jan 2017, 15:35Good day Brian
We tried to contact you once more but could not reach you.
As per the feedback received from our management team, you have been called back.
Please do continue and share with us your personal experience.
Your support and feedback is important to us.
Best regards
Dinah
Best regards,
DStv (MultiChoice)'s reply23 Jan 2017, 15:35
Official
Good day Brian
We tried to contact you once more but could not reach you.
As per the feedback received from our management team, you have been called back.
Please do continue and share with us your personal experience.
Your support and feedback is important to us.
Best regards
Dinah
Best regards,
BS
Brian Spanier-marson's updateReviewer Update
23 Jan 2017, 17:40DSTV have contacted me and said that they would listen to the call and let me know what action they believe to be appropriate (if any). I'll wait for that call.
BS
Brian Spanier-marson's update23 Jan 2017, 17:40
Reviewer Update
DSTV have contacted me and said that they would listen to the call and let me know what action they believe to be appropriate (if any). I'll wait for that call.