BOXOFFICE - ****************

ON THE 14TH APRIL 2018 I MADE A TOPUP PAYMENT ON MY BOXOFFICE ACCOUNT FOR R350 USING THE BOXOFFICE ONLINE PAYU SERVICE ON THEIR WEBSITE. THE PAYMENT WAS DEDUCTED OFF MY ACCOUNT RIGHT AWAY BUT DID NOT REFLECT ON MY BOXOFFICE ACCOUNT BALANCE,

I CALLED THE CALL CENTER IMMEDIATELY THE LADY INFORMED ME THERE COULD BE A DELAY IN THEIR SYSTEM AND I MUST WAIT A BIT AND CHECK LATER.

NEXT DAY STILL NOTHING I CALLED THE CALL CENTER AGAIN THEY ADVIED THE PAYMENT HAS NOT REFLECTED ON THEIR SIDE. REFERENCE NUMBER ********** 3 THEY REQUESTED THAT I SEND A PROOF OF PAYENT TO THIER ACCOUNTS DEPARTMENT, THIS IS IMPOSSIBLE AS IT WAS NOT AN EFT PAYMENT BUT A CARD TRANSACTION WHICH DOES NOT HAVE A "PROOF OF PAYMENT" I WAS ABLE TO COPY AND PASTE THE TRANSACTION DESCRIPTION FROM MY STATEMENT. THIS WAS SENT THROUGH TO **********

NOW MORE THAN A MONTH HAS PASSED AND AFTER 3 FURTHER PHONE CALLS AND STILL I HAVE HEARD NOTHING AND MY MONEY HAS NOT BEEN REFUNDED NOR ALLOCATED TO MY ACCOUNT.

I CALLED AGAIN TODAY ONLY TO BE TOLD THAT THEY NEED ME TO SEND MY ENTIRE BANK STATEMENT FROM THE DATE OF TRANSACTION TODATE! WHICH I REFUSE TO DO! THE SUPERVISOR I SPOKE WITH KEPT ASKING ME TO SEND THE PROOF OF PAYMENT -FAILING TO UNDERSTAND HER OWN SYSTEM THAT IF YOU PAY ONLINE THERE IS NO PROOF OF PAYMENT!!

THIS IS UNACCEPTABLE! THEY NEED TO FIND MY PAYMENT AND ALLOCATE IT TO MY BOXOFFICE ACCOUNT OR REFUND MY MONEY!!