Boxoffice charge but no movie. Help desk no help

<p>I hired a movie(John Wick2) on the 1 July 2017. It said successful but no movie showed. I used 3 different codes and each time it said successful. I later received a message saying if this persists, try again. I left it as is because there seemed to be a problem. Yesterday 30 July 2017, I hired Great Wall and the same problem. I received a successful message then a message came saying I owe R70-00. This is incorrect as I did not get to watch either movie. I waited for time to elapse and still no movie showed. I called the Durban call centre and spoke to Sandra. I told her what had happened and she kept saying it showed successful on her side, After a bit of trying and investigation on her side she told me to reboot my explora. I did that and still nothing. I told her my airtime was finishing and if she could call back, she said there is no need for that because she is going to escalate to boxoffice. She showed no interest in my plight and I felt pushed aside. I told her I feel like Im losing out and this didnt seem to phase her. If it did then maybe by now I would have received a call back. My wife is now gone away for a week and her and I wanted to watch a movie together. Is this how I am going to be treated after such a long relationship with DSTV??? It looks that way. If I stopped the debit order then it would be a guarentee that DSTV would call me.</p>