1 reviews | Active since May 2015
BoxOffice Account Not Credited
I have tried and tried and tried to get someone sort of answer from DSTV box office but no luck. I tried to load credit onto my account on 5 June using my credit card and box office online account. My credit card was debited and surprise, my account was not credited. Since then I've been emailing payments and queries but all I've gotten is excuses. I've sent everything they've asked for and still wait days for a single reply. Then it's more excuses. The call centre is just as useless. I was told I'd have to get the money back from my bank. No sorry, no we'll assist, no nothing. I'd rather cancel my box office subscription. I cannot believe we pay so much for DSTV and get the worst service ever!!!!! And products that don't even work!!!! It's far less hassle just to go my local video shop!
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and advised that you need nto forward us the actual proof of payment inorder for us to allocate the missing payment to your account.
You may forward your proof of payment to *** for assistance.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and advised that you need nto forward us the actual proof of payment inorder for us to allocate the missing payment to your account.
You may forward your proof of payment to *** for assistance.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert