BOXOFFICE ACCOUNT

<p>My journey started with Multichoice June 2015. This is a recap of how poor they service is and that i am counting the days to June 2016, when it will be a year that I still dont have my full credit on my boxoffice account.</p> <p>1. Paid R120 to Boxoffice, using their website and following the steps with their PAYU service. This was a Sa****ay and the money did not reflect on my account. Phoned them and they said it will reflect Monday and i should just rent the movie. Which I did and paid R30 for the movie, that did not show that i rented. Phoned again, and paid another R30 (with my cheque card) and stil no movie to rent. Ok, so R180 later no movie....</p> <p>2. Phoned and held on for 10min, for the person had no idee what was happening or what to do and eventually just hung up on me.</p> <p>3. Ok Monday, R120 deducted from my account, as well as R30 twice = R180, and no rented movie, awesome. So i tried again, very stupid, and rented my movie for R30, and was able to watch it, can you believe it!!</p> <p>4. So i phoned and spoke to several people, after a while the one lady said she could see on her side the R120, R30, R30 and will give it through to the accounts department, but she cant say when i will receive my credit??</p> <p>5. So i started phoning every week, and every week I had to explain everything from the beginning, and hearing that the customer service had no idee how to help me?? I also must add that i was put on hold several times and cut of several times when i phoned.</p> <p>6. So i started emailing, and forward my bankstatements with the total payments of R180 that went off my account.They all confirmed that they saw it and that i did not wathc the movie but money reflected by them.. </p> <p>7. After several months i receive a text message that said sorry for inconvience, but R30 has been credited to my boxoffice account, great, but where is the R150???</p> <p>8. After emails back and forth, phone calls, several posts on hello peter (only place they started reponding back, but no results) and ofcourse also confusing my account with somebody elses, not once but 3 times,,,,I STILL DONT HAVE MY CREDIT ON MY BOXOFFICE ACCOUNT OF R150!!!</p> <p> </p> <p>Thank you Multichoice, for proving you are not capable of providing good customer service</p>