1 reviews | Active since May 2015
Boxoffice
<p>I topped up my box office account specifically for my sons birthday which was yesterday in order for him and his friends to hire kiddies movies like the "batman lego movie", but to my suprise as I sent the rental code i received an sms that stated i had 0.00 on my box office account. I had to now call the customer care to get assistance, on their side it showed that I had funds available on my box office account. The consultant even went to ask me for the rental code and I received a second sms which stated that I had 0.00 still, I informed the consultent and he advised that he sent it through for escalation. I didnt receive any feedback and my sons day was ruined as I had to make them watch movies that they have seen already. I waisted my airtime calling customer service and sending the sms to hire the movie. I do not understand why should one top up their account if they will encounter such misery. It was my sons birthday and everything was planned in advance but Box office had to ruin my boys day. I really do not understand how these people run their business. This is bad as I cannot reverse my sons birthday. I am super upset and want nohting to do with DSTV box office. Sies this is really upsetting. mxm</p>
Dear Ntomifuthi
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Dear Ntomifuthi
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Hi Dinah
When you saying I must re-rent with whose airtime must I use. Really now you people are ***********. The message that I got read as follows "You have 0.00 remaining, you need to add an additional R35.00 to rent this movie. Please click the following link to Top-Up your account. http//:bo.dstv.com/tvod-web/topup?tld=b704422c&balance=0.00&price=35.00.
Unfortunalty I do not have any more airtime to waist with this nonsense. I rented yesterday got the above message, I had to call through with my airtime to get this sorted and it wasnt. Unfortunately I cannot reverse my sons birthday and I shall not waist my airtime re-renting.
thanks
Hi Dinah
When you saying I must re-rent with whose airtime must I use. Really now you people are ***********. The message that I got read as follows "You have 0.00 remaining, you need to add an additional R35.00 to rent this movie. Please click the following link to Top-Up your account. http//:bo.dstv.com/tvod-web/topup?tld=b704422c&balance=0.00&price=35.00.
Unfortunalty I do not have any more airtime to waist with this nonsense. I rented yesterday got the above message, I had to call through with my airtime to get this sorted and it wasnt. Unfortunately I cannot reverse my sons birthday and I shall not waist my airtime re-renting.
thanks