RM
Ruru M

1 reviews | Active since Jul 2010

16 Jan 2017, 11:41

BoxOffice - 4 Calls later and nothing

<p>Good day;</p> <p>I have been trying to rent a movie on box office (Sully) since Wednesday 11/01/17 - 1st movie was complementary (but did not play). I spoke to someone at the call centre for 24 Minutes who made me try out everything possible - with no sucess. I had to resend the request about 5 times still with no success, i had to reboot, resart, reset everything with no luck. I rented the same movie agian 13/01/17, same issue - i called someone for *8 Min, then agan for 15 min. making me do exactly the same thing the other one made me do. I call again today and I still cannot be helped. You can please deactivate the Box-Office account and credit the R35 because i have spent more than R80 just calling you alone, so to rent a movie for R35, i have actually spent more than R100? </p> <p>Your call centre people offer no help and repeat the same thing over and over again but i still do not get help. :/ Really disapointed. </p>

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Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply16 Jan 2017, 11:58
Official

Dear Shonisani

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

MultiChoice Enquiries team

DStv (MultiChoice)
DStv (MultiChoice)'s reply16 Jan 2017, 15:07
Official

Good day Shonisani

With reference to our telephone conversation regarding the BoxOffice issue. We have assign a consultant to contact you at 16:30 today.

Regards

Girly

RM
Ruru M's update18 Jan 2017, 08:20
Reviewer Update

Thank you Girly for trying to assist me get this resolved. However, when i got home to test again, it still does not work. In fact i tried to rent again, now i am on -R70 bucks and i have nto recieved nor seen a movie yet.