1 reviews | Active since Jul 2010
BoxOffice - 4 Calls later and nothing
<p>Good day;</p> <p>I have been trying to rent a movie on box office (Sully) since Wednesday 11/01/17 - 1st movie was complementary (but did not play). I spoke to someone at the call centre for 24 Minutes who made me try out everything possible - with no sucess. I had to resend the request about 5 times still with no success, i had to reboot, resart, reset everything with no luck. I rented the same movie agian 13/01/17, same issue - i called someone for *8 Min, then agan for 15 min. making me do exactly the same thing the other one made me do. I call again today and I still cannot be helped. You can please deactivate the Box-Office account and credit the R35 because i have spent more than R80 just calling you alone, so to rent a movie for R35, i have actually spent more than R100? </p> <p>Your call centre people offer no help and repeat the same thing over and over again but i still do not get help. :/ Really disapointed. </p>
Dear Shonisani
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Enquiries team
Dear Shonisani
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Enquiries team
Good day Shonisani
With reference to our telephone conversation regarding the BoxOffice issue. We have assign a consultant to contact you at 16:30 today.
Regards
Girly
Good day Shonisani
With reference to our telephone conversation regarding the BoxOffice issue. We have assign a consultant to contact you at 16:30 today.
Regards
Girly
Thank you Girly for trying to assist me get this resolved. However, when i got home to test again, it still does not work. In fact i tried to rent again, now i am on -R70 bucks and i have nto recieved nor seen a movie yet.
Thank you Girly for trying to assist me get this resolved. However, when i got home to test again, it still does not work. In fact i tried to rent again, now i am on -R70 bucks and i have nto recieved nor seen a movie yet.
