NM
Neville M
1 reviews | Active since Dec 2017
14 Sept 2020, 14:09
Box Set
I cannot access Box Set on my DSTV and it is connected to the internet. When I call to ask for assistance the consultants and their supervisors don't even know about it hence they tell me it doesn't exist. Some consultants just put me on hold for a very long time then after that they just hang up.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
14 Sept 2020, 14:20Hi Neville Makhubela,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply14 Sept 2020, 14:20
Official
Hi Neville Makhubela,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
14 Sept 2020, 19:20Dear Neville,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness
As per telecom, you might need to take the decoder for testing should rebooting the decoder not resolve the issue.
Please also be assured that your details are updated and correct and you should be able to access self-service, with your details reflecting.
Should you wish to engage any further regarding this or any other matter, please get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness
As per telecom, you might need to take the decoder for testing should rebooting the decoder not resolve the issue.
Please also be assured that your details are updated and correct and you should be able to access self-service, with your details reflecting.
Should you wish to engage any further regarding this or any other matter, please get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply14 Sept 2020, 19:20
Official
Dear Neville,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness
As per telecom, you might need to take the decoder for testing should rebooting the decoder not resolve the issue.
Please also be assured that your details are updated and correct and you should be able to access self-service, with your details reflecting.
Should you wish to engage any further regarding this or any other matter, please get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness
As per telecom, you might need to take the decoder for testing should rebooting the decoder not resolve the issue.
Please also be assured that your details are updated and correct and you should be able to access self-service, with your details reflecting.
Should you wish to engage any further regarding this or any other matter, please get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Best regards,