mK
mnombo K
1 reviews | Active since Oct 2011
02 Feb 2016, 11:22
Box Office videos with no sound and no refund
i hired out two movies over the weekend of the 8th January - [Lila and Eve + Fantastic4], both didnt have sound so i called in the lady that spoke to me the first time said she would process a refund, the other on Sunday night said i should callback in an hour. Then the other on Monday said she would get back to me in 24hrs, to date i have not had any feedback.! Even inboxed their [Box Office] Facebook page and iy was promised that the matter will urgently be looked into - that was 3-4 weeks ago...Still have had no response/feedback. Appalling services!!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
12 Feb 2016, 20:22Hello mdkwetana,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've checked your account, below find confirmation that the movies that you have rented was successful rented. You mentioned that you did not have sound. Please be advised that we have credited R30.00 on your box office account, however your box office account reflects a credit amount of R30.00.
Transaction Date Smartcard Number Playlist Title Status Price Actions
10-01-***8093 Fantastic Four Successful Rental 30 View
09-01-***8093 Ashby Successful Rental 30 View
06-01-***8093 Lila and Eve Successful Rental 30 View
Should you require any further assistance, please feel free contact us. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point ou
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've checked your account, below find confirmation that the movies that you have rented was successful rented. You mentioned that you did not have sound. Please be advised that we have credited R30.00 on your box office account, however your box office account reflects a credit amount of R30.00.
Transaction Date Smartcard Number Playlist Title Status Price Actions
10-01-***8093 Fantastic Four Successful Rental 30 View
09-01-***8093 Ashby Successful Rental 30 View
06-01-***8093 Lila and Eve Successful Rental 30 View
Should you require any further assistance, please feel free contact us. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point ou
DStv (MultiChoice)'s reply12 Feb 2016, 20:22
Official
Hello mdkwetana,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've checked your account, below find confirmation that the movies that you have rented was successful rented. You mentioned that you did not have sound. Please be advised that we have credited R30.00 on your box office account, however your box office account reflects a credit amount of R30.00.
Transaction Date Smartcard Number Playlist Title Status Price Actions
10-01-***8093 Fantastic Four Successful Rental 30 View
09-01-***8093 Ashby Successful Rental 30 View
06-01-***8093 Lila and Eve Successful Rental 30 View
Should you require any further assistance, please feel free contact us. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point ou
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've checked your account, below find confirmation that the movies that you have rented was successful rented. You mentioned that you did not have sound. Please be advised that we have credited R30.00 on your box office account, however your box office account reflects a credit amount of R30.00.
Transaction Date Smartcard Number Playlist Title Status Price Actions
10-01-***8093 Fantastic Four Successful Rental 30 View
09-01-***8093 Ashby Successful Rental 30 View
06-01-***8093 Lila and Eve Successful Rental 30 View
Should you require any further assistance, please feel free contact us. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point ou