NL
Nicole L
1 reviews | Active since Oct 2014
16 Dec 2016, 21:19
Box office ****up
<p>I'm a premuim subscriber and i continuously find it extremely difficult to hire a movie. There's numerous adverts explaining how easy it is to hire a movie but i am yet to experience this. Its extemely frustrating that i have to try 5 times to hire a movie and in the end, its still unsuccessful. This feature is honestly useless! Not to mention, the last time i tried hiring a movie ... the money came off my account and no movie was received. I contacted the call center and the agent said they payment will be reversed and the money will reflect in the account. This hasnt happened, isnt that considered theft!?!</p>
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
17 Dec 2016, 08:28Dear Nicole
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Best regards,
DStv (MultiChoice)'s reply17 Dec 2016, 08:28
Official
Dear Nicole
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Best regards,
DStv (MultiChoice)'s replyOfficial
17 Dec 2016, 10:13Good day Nicole
According to our records, there's only one movie that was rented for the month of December 2016.
For this reason, we have credited your BoxOffice account with R35.00. Please use the BoxOffice wap- bo.dstv.com to rent from your decoder. You’ll be required to enter the rental code, your cell phone number and click on the submit button.
Should you not receive the movie within the given time frame, please press and hold the reset button for five seconds. This button is at the front panel of the decoder, once you release the button, your decoder will scan. You should the movie available once your decoder has fully scanned.
Thank you for taking your time and bring this matter to our attention.
Bets regards
Dinah
Best regards,
DStv (MultiChoice)'s reply17 Dec 2016, 10:13
Official
Good day Nicole
According to our records, there's only one movie that was rented for the month of December 2016.
For this reason, we have credited your BoxOffice account with R35.00. Please use the BoxOffice wap- bo.dstv.com to rent from your decoder. You’ll be required to enter the rental code, your cell phone number and click on the submit button.
Should you not receive the movie within the given time frame, please press and hold the reset button for five seconds. This button is at the front panel of the decoder, once you release the button, your decoder will scan. You should the movie available once your decoder has fully scanned.
Thank you for taking your time and bring this matter to our attention.
Bets regards
Dinah
Best regards,
NL
Nicole L's updateReviewer Update
17 Dec 2016, 18:09Hi Dinah, in my review i never stated that the R35 was deducted for a movie i tried renting in December. I said i was struggling to hire a movie yesterday... the 6th attempt was actually successful. For December we only tried renting yesterday. The R35 Im referring to happened in September/ October.. so check your records. Kindly read and understand the review before replying with a genric reaponse.
NL
Nicole L's update17 Dec 2016, 18:09
Reviewer Update
Hi Dinah, in my review i never stated that the R35 was deducted for a movie i tried renting in December. I said i was struggling to hire a movie yesterday... the 6th attempt was actually successful. For December we only tried renting yesterday. The R35 Im referring to happened in September/ October.. so check your records. Kindly read and understand the review before replying with a genric reaponse.