Box office still not working

We decided to activate our DSTV again after about 4 years.<br> <br> In the middle of November we decided to rent a movie from BOX office. Requested the movie and it said it is available. But we couldn't watch it. Even though we received an sms and a mail message on the decoder saying it was available it wasn't. I have tried numerous times after that and still we cant watch the movie/s.<br> <br> I have called DSTV, one agent putting the phone down in my ear after 30 mins, next lady couldnt help but asked for a refund from BOX office. The last person I spoke to really tried to help but after being on the phone for another 40mins my airtime ran out and still no resolve.<br> <br> We have given the signal strength, rebooted, re-setted the decoder and swapped out the cables. We have had the agents input the codes on their side but still the movie will not be available on our side.<br> <br> I really feel like no one is getting back to us and making an effort.<br> <br> I have mailed box office 2 weeks ago but haven't received ANY feedback/response.