Box Office Slacking!!!
<p>Smartcard ********** 985</p> <p> </p> <p>We activated our DSTV Premium account on the 9th of Dec. 2016. We have since tried to rent a few Box Office Movies, with no luck (today is the 9th of Jan). It's been a month and we have spent hundreds on phone calls to DSTV, where each call starts with troubleshooting the same Explora and ends with escallating the matter to the Box Office department. We have called DSTV on 7 different ocassions, with a few of the calls being "escallated". What does this even mean? we have not been contacted, neither has the problem been resolved after countless escallations..</p> <p> </p> <p>At one point, we were advised by DStv to visit a DStv Agency, we visited "Aerial Excellece" in Pretoria. The agency tried to assist with no luck, the matter was escallated again to senior management at Box Office. We we assured that the issue would be resolved within 48 hrs and that we would be contacted. This has not happened.</p> <p> </p> <p>DStv claimed that the Box Office account balance was low, but we always use the credit card option to rent the movies.</p> <p> </p> <p>It's been a month now, we are greatly disappointed with the service we have received from MultiChoice and their Agency. I wish there was an alternative, we wouldn't have to waste so much money and put up with lousy service.</p> <p> </p> <p>DStv (MultiChoice) Box Office, Your viewing experience is seriously slacking, please resolve our issue..</p> <p> </p> <p> </p>
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Replies (4)
DStv (MultiChoice)'s replyOfficial
09 Jan 2017, 15:28Good day Shalom Nevhutanda
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Enquiries team
Best regards,
DStv (MultiChoice)'s reply09 Jan 2017, 15:28
Official
Good day Shalom Nevhutanda
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Enquiries team
Best regards,
DStv (MultiChoice)'s replyOfficial
10 Jan 2017, 09:57Good day Shalom
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Providing customers with unsatisfactory service is not in line with our ethic. Please accept our sincerest apologies in this regard.
Please use the BoxOffice wap- bo.dstv.com to rent from your decoder. You’ll be required to enter the rental code, your cell phone number and click on the submit button.
Should you not receive the movie within the given time frame, please pull out the power cable to hard reboot the decoder. Once the decoder has scanned, the movie should be available for viewing.
We'll contact you shortly for feedback.
Regards
Girly
Best regards,
DStv (MultiChoice)'s reply10 Jan 2017, 09:57
Official
Good day Shalom
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Providing customers with unsatisfactory service is not in line with our ethic. Please accept our sincerest apologies in this regard.
Please use the BoxOffice wap- bo.dstv.com to rent from your decoder. You’ll be required to enter the rental code, your cell phone number and click on the submit button.
Should you not receive the movie within the given time frame, please pull out the power cable to hard reboot the decoder. Once the decoder has scanned, the movie should be available for viewing.
We'll contact you shortly for feedback.
Regards
Girly
Best regards,
's updateReviewer Update
10 Jan 2017, 13:03Hi Girly,
Please excuse me if I'm not flattered by your response, you sound just like the DStv call centre agents.. I have used the BoxOffice wap to rent twice before, even my credit card details are saved on there, and again today just so that my mind is settled on BoxOffice failure. I even used the PayTV option to increase funds in the BoxOffice account (instead of using my card), and like always I got an sms saying my rental was successful, but NO MOVIE!!!
I called the DStv Call centre again today at around 10am, to enquire about the 4 or 5 previous "escalations" and the agent told me that nothing had been done, not even one person from the BoxOffice department had tried to resolve my issue (since December 2016).
Do you know how frustrating this is??? And to top it off, do you want to know what the call centre agent proposed as a solution? another "Escalation"... This is utter disregard for my level of tolerance for incompetence.
So thank you for your suggestion, but as expected, IT DID NOT WOR****
Now can we please get serious about resolving this issue, if i wanted to just watch SABC i would not have bothered to buy the Explora or even subscribed to Premium... it can't be too much to ask from you to take this matter seriously!
If you go to a doctor 7 times and they keep prescribing the wrong medication, or even just keeping you in the dark about your condition, what do you do??
About the call I made today, i was told i would receive feedback by 12:00. I must say, I have lost all faith in your ability to resolve this simple issue. If you cannot help me (and soon) please start devicing a means to refund however much we have spent on your products..
Thank you.
Shalom
's update10 Jan 2017, 13:03
Reviewer Update
Hi Girly,
Please excuse me if I'm not flattered by your response, you sound just like the DStv call centre agents.. I have used the BoxOffice wap to rent twice before, even my credit card details are saved on there, and again today just so that my mind is settled on BoxOffice failure. I even used the PayTV option to increase funds in the BoxOffice account (instead of using my card), and like always I got an sms saying my rental was successful, but NO MOVIE!!!
I called the DStv Call centre again today at around 10am, to enquire about the 4 or 5 previous "escalations" and the agent told me that nothing had been done, not even one person from the BoxOffice department had tried to resolve my issue (since December 2016).
Do you know how frustrating this is??? And to top it off, do you want to know what the call centre agent proposed as a solution? another "Escalation"... This is utter disregard for my level of tolerance for incompetence.
So thank you for your suggestion, but as expected, IT DID NOT WOR****
Now can we please get serious about resolving this issue, if i wanted to just watch SABC i would not have bothered to buy the Explora or even subscribed to Premium... it can't be too much to ask from you to take this matter seriously!
If you go to a doctor 7 times and they keep prescribing the wrong medication, or even just keeping you in the dark about your condition, what do you do??
About the call I made today, i was told i would receive feedback by 12:00. I must say, I have lost all faith in your ability to resolve this simple issue. If you cannot help me (and soon) please start devicing a means to refund however much we have spent on your products..
Thank you.
Shalom
's updateReviewer Update
11 Jan 2017, 11:50DStv finally called and within a few hours, my BoxOffice is working... a month later.. thanks
's update11 Jan 2017, 11:50
Reviewer Update
DStv finally called and within a few hours, my BoxOffice is working... a month later.. thanks