Box Office shocking service

Had a problem with Box office. Had R70 in my account. Spent over 2 hours on computer trying to fix. Today spend over an hour and the consultant Makhosazana Reference number 620887 gave me various option ie reboot. The final instruction was to restore to factory settings. After this was done, still no movie available, but R35 was charged. My TVS are now both freezing, and I had to call a technician at call out cost to myself. She advised that my signal was poor, and that they could not refund me amount charged. Total and utter *******!!! DONT USE BOX OFFICE AS THEY JUST MESS UP YOUR SYSTEM AND ARE NOT INTERESTED THEREAFTER.