Box office *******!!

I am very disappointed with DSTV and I feel ******!! Lastnight I hired a Spider-Man movie for my son, did the whole process of sending an SMS of the long code to 37569 and I had chosen the mobile payment option, R35 went off my account however no movie was available to watch. I called DSTV last night and the one lady told me that she would escalate my issue with Box Office and that I should have my movie available for me to watch from 9am today. But still there was no movie available to watch till now. I called twice and none of the ladies were able to help me instead my 2nd call the lady put me on hold for a good 14minutes until the call disconnected.

I'm very disgusted with their appauling service and the mere fact that they ****** me a whole R35 knowing very well that if i were to be R35 short ib my monthly payment then my services would be disconnected. DSTV is the worst and very disappointing!