LM
Lesedi M
1 reviews | Active since Nov 2019
03 Nov 2019, 18:00
Box office *******
I have been calling the call centre for 2 months now. I have spoken to a number of people and some of their supervisors, bit still no joy. I have a box office account and I always load money prior to renting but the past two miraculously I now have a credit account and it in arrears. I asked them to explain to me how this is possible and still todate I have not received a response. Everytime call them I get told I will be called back but nothing happens. I am sick and tired of calling and getting through to customer service as they cannot transfer me to the accounts department. They are useless.
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
13 Nov 2019, 09:47Hello Lesedi Motingwe
We tried to call you at 09:30AM to no avail.
Please be advised that the credit balance on your account was used towards the Box Office movies you rented in August 2019. On the 06/07/2019 we received a payment of R545.00 and your total account credit balance was R572.83 (including the credit balance of R27.83).
An amount of R464.33 was deducted from your credit balance to cover your monthly subscription leaving your account with a credit balance of R108.50.
Our records show that 3 movies were rented in August 2019 and therefore deducted from the credit balance of R108.50.
Since then there has never been a top-up on your Box Office account.
The outstanding balance of R93.50 is for the 3 movies that you have rented in September 2019.
Kindly contact us on *** should you need further assistance.
Regards
Ntando
We tried to call you at 09:30AM to no avail.
Please be advised that the credit balance on your account was used towards the Box Office movies you rented in August 2019. On the 06/07/2019 we received a payment of R545.00 and your total account credit balance was R572.83 (including the credit balance of R27.83).
An amount of R464.33 was deducted from your credit balance to cover your monthly subscription leaving your account with a credit balance of R108.50.
Our records show that 3 movies were rented in August 2019 and therefore deducted from the credit balance of R108.50.
Since then there has never been a top-up on your Box Office account.
The outstanding balance of R93.50 is for the 3 movies that you have rented in September 2019.
Kindly contact us on *** should you need further assistance.
Regards
Ntando
Best regards,
DStv (MultiChoice)'s reply13 Nov 2019, 09:47
Official
Hello Lesedi Motingwe
We tried to call you at 09:30AM to no avail.
Please be advised that the credit balance on your account was used towards the Box Office movies you rented in August 2019. On the 06/07/2019 we received a payment of R545.00 and your total account credit balance was R572.83 (including the credit balance of R27.83).
An amount of R464.33 was deducted from your credit balance to cover your monthly subscription leaving your account with a credit balance of R108.50.
Our records show that 3 movies were rented in August 2019 and therefore deducted from the credit balance of R108.50.
Since then there has never been a top-up on your Box Office account.
The outstanding balance of R93.50 is for the 3 movies that you have rented in September 2019.
Kindly contact us on *** should you need further assistance.
Regards
Ntando
We tried to call you at 09:30AM to no avail.
Please be advised that the credit balance on your account was used towards the Box Office movies you rented in August 2019. On the 06/07/2019 we received a payment of R545.00 and your total account credit balance was R572.83 (including the credit balance of R27.83).
An amount of R464.33 was deducted from your credit balance to cover your monthly subscription leaving your account with a credit balance of R108.50.
Our records show that 3 movies were rented in August 2019 and therefore deducted from the credit balance of R108.50.
Since then there has never been a top-up on your Box Office account.
The outstanding balance of R93.50 is for the 3 movies that you have rented in September 2019.
Kindly contact us on *** should you need further assistance.
Regards
Ntando
Best regards,