RM
Rose M
1 reviews | Active since Oct 2015
19 Oct 2015, 10:13
Box Office renting
I tried to rent a movie twice on Saturday with no success, received an sms to advice that the movie is available for viewing and that the renting cost has been added to my account. The movie is still not available. I tried phoning on Sunday but there were just selfhelp options available which does not include my type of query. I have made a screen shot of my rental history which clearly shows no cost. The agent at Multichoice did not even try to assist.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
29 Oct 2015, 09:39Hello Andre***03,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
Our records indicates that your problem was resolved by one of our agents, please be advised that we are experiencing high contact volumes.
Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
Our records indicates that your problem was resolved by one of our agents, please be advised that we are experiencing high contact volumes.
Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply29 Oct 2015, 09:39
Official
Hello Andre***03,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
Our records indicates that your problem was resolved by one of our agents, please be advised that we are experiencing high contact volumes.
Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
Our records indicates that your problem was resolved by one of our agents, please be advised that we are experiencing high contact volumes.
Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,