Box Office rental paid not reveived

I rented a movie on 3 April 2021 @ 21:04. I received an sms notification confirming the movie would appear on my PVR ASAP, but it never came. On 4 April I saw my account was debited with the amount. I contacted DSTV via Whatsapp, but it went round-and-round in circles, couldn’t help. I phoned the contact center, but on the Box Office section, it referred me back to Whatsapp. So, here goes: 1. Please REFUND me my rental for this movie I never got to see, ASAP that is 2. Maybe do proper UAT next time on new offerings like Whatsapp, to make sure ALL your products are assisted fully and properly on that platform for all issues you are very well known to get, and make sure your UAT tests properly for integration between your platforms and client service platforms, so your clients don’t have to find the glitches and mistakes for you. They are paying you a premier premium for this service. Make sure it’s worth it! 3. I am a premier client. I pay that in cold hard cash. I expect premier service. 4. If you don’t comply with 1 above, we’ll take the next step of escalation.