Box Office refund not honoured

I ordered a Box Office movie on the 15th April using their online immediate eft payment. I patiently waited for 24hours even though I wanted to watch the movie that night and according to the information given I should have been able to. I then informed them the next day and the day after that but my money was never returned. I wasn't even once given an apology for the inconvenience caused. And not once was any responsibility taken for the problem. Everytime I communicate with them, I have to rexplaon the situation over and over, even though I was communicating over twitter inbox where you should be able to pick up the thread. They insist the money has been returned however I have not received to date, 2 weeks later. DSTV acting like a government institution, we owe you nothing. We pay (too much) for a service and feel like you are doing us a favour....