NvdB
Nastachia van den Berg
1 reviews | Active since Nov 2016
27 Aug 2017, 20:30
Box Office Queries
For the past year we have not been able to rent a single movie on Box Office and every time we phone the call centre it is something different we must change or replace but with no avail.
We have replaced our cabling, splitter and adjusted our signal strength as instructed by the call centre but still we are unable to rent a movie from box office.
This is extremely frustrating as we have been paying for a service we are not getting and buy the way every time we try to rent a movie we pay but cannot view the movie.
Please help!
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
28 Aug 2017, 08:08Dear Nastachia
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply28 Aug 2017, 08:08
Official
Dear Nastachia
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
28 Aug 2017, 14:14Dear Nastachia
It is with regret that we learn of your unpleasant experience in dealing with DStv and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
As discussed, we have referred your account details to our BoxOffice line team for investigation and further assistance.
As soon as we have feedback we will be in touch.
Once again, please accept our apologies for the inconvenience you have experienced in this regard.
Thank you for your continuous support.
Kind regards
Lebogang
Best regards,
DStv (MultiChoice)'s reply28 Aug 2017, 14:14
Official
Dear Nastachia
It is with regret that we learn of your unpleasant experience in dealing with DStv and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
As discussed, we have referred your account details to our BoxOffice line team for investigation and further assistance.
As soon as we have feedback we will be in touch.
Once again, please accept our apologies for the inconvenience you have experienced in this regard.
Thank you for your continuous support.
Kind regards
Lebogang
Best regards,
DStv (MultiChoice)'s replyOfficial
04 Sept 2017, 10:52Dear Nastachia
Thank you for taking my call today.
As discussed, we are glad the BoxOffice issue was sorted.
Furthermore, we confirm that we have credited your BoxOffice account with the 4 movies that were rented from April 2017, total amount is R105.
Thank you for your continuous support.
In effort to improve customer satisfaction, please let me know how you rate the service I have given to you by revisiting the survey/conversion rate on Hello Peter. The rating is on a scale of one to five (1 being poor and 5 being good). Your feedback is important to us.
Kind regards
Lebogang
Best regards,
DStv (MultiChoice)'s reply04 Sept 2017, 10:52
Official
Dear Nastachia
Thank you for taking my call today.
As discussed, we are glad the BoxOffice issue was sorted.
Furthermore, we confirm that we have credited your BoxOffice account with the 4 movies that were rented from April 2017, total amount is R105.
Thank you for your continuous support.
In effort to improve customer satisfaction, please let me know how you rate the service I have given to you by revisiting the survey/conversion rate on Hello Peter. The rating is on a scale of one to five (1 being poor and 5 being good). Your feedback is important to us.
Kind regards
Lebogang
Best regards,