Box Office Purchase not given

<p>I purchased a movie on Box Office on Monday night at 19:00. I felt 40 minutes was a reasonable wait for the movie to be made available. I tried to see for a solution on self service platforms - care.dstv, selfservice.dstv and boxoffice.dstv with no solution. </p> <p>Following this, I called the helpline and spent 12 minutes on the phone with the agent who also was not able to assist me. I eventually got frustrated and ended the call. </p> <p>I then went on to Facebook for assistance, and did not receive a response until after 10am the following day. The response was that the purchase failed and I wasn't charged. I was asked to provide proof of charge.</p> <p>I then contacted PayU and spent another 10 minutes on the phone until the agent confirmed the charge and mailed me the proof which I then provided to the DSTV agent on FB as requested. The response was that it is not their problem and I must take it up with PayU. </p> <p>The following messages indicated 2 things. </p> <p>1. They were completely unwilling to resolve my problem</p> <p>2. There exists no continuity in the support platform on DSTV as each time I got a reply, it was from someone different who had clearly not read the previous correspondence. </p> <p> </p> <p>I explained that I am not a PayU client, I am a DSTV client, and I entered my credit card details on a DSTV website to make a DSTV purchase. </p> <p><br />2 Days later, I have not received my movie, I have not received a refund, I have not received a phone call or a solution, and I have incurred telephone costs trying to resolve this. </p>