Box Office problem and *********** call centre staff

<p>I try to rent a movie for my son today at 12: 57 I got an sms from Box Office confirming that the movie was rented successfully, after 10 minutes my son told me that the move has not downloaded.I then call customer care I spoke to Charmaine one of DSTV call centre consultant I told her my problem and I explained to her that this problem has been going on for the past 3 months actually since their technician came to fix the problem I had before, she asked me to restrt the decoder and check the percentages in Tuner 2 which I did , she then said I need to bring the decoder in for testing, I told her that I did that 3 month ago and now she said he will refer me to the installer so that they can check the problem, I asked her whose going to pay the installer she said beacuase the installation has been done over a month ago I will have to pay for that service.......Now all I want to know is that If I am paying my subscription every month without missing a payment and calling the call centre to spend 30 minutes on the phone without getting any help is it fair? Is this the service that I'm paying for? I know that come next week I will be billed for the move that I was trying to rent and no one will want to take responsibility.......This is bull ****!!!!</p>