Box Office payment not allocated

I made a EFT payment to my box office account on the 27th August and send the proof of payments 3 times already to both [Email Removed] and [Email Removed] My account still shows in arrears and no sign of my payment also no reply with regards to the proof of payment. Needless to say I cannot watch any movies on box office and it is very frustrating. I never experienced problems with DSTV and would always have recommended you guys but given my latest experience I will rather tell people to go for other options. Looking at your blogs I can clearly see that there is an issue in your accounts department as there are a lot of complaints. That been said. I am a professional sales executive that serves clients on a daily basis and can ensure you that if I treated one of my clients like this, I would have been fired. 11 Days later and still nothing!!!! I am fed up with DSTV