Box office on Explorer

<p>I got my Explorer installed by DSTV in April 2016. Every thing was working fine and about 3 weeks later my Box Office stop working. I Phoned DSTV and they claimed that the installation was the problem. I got the installer out to check every thing but the problem was still there. Their finding was a faulty Explorer. I took it in and got it replaced. I installed the new Explorer and then tested it the next day and just to find it was still the same. I can see all the movies in Box Office, and i can see the trailers, but when it gets to hireing the movie the payment is going through but we dont get the movie. They have taken my money for the movies and i have never been refunded and never seen the movies. I have been on the phone to Dstv too many times to count and waisted so much money on my calls just to solve this problem. Their reply was that they will come back to me. Months have gone by and still no answer. I got another DSTV installer out just to come and see if he cant find anything wrong on my side. He tested everyting and nothing is wrong on my side and then we phoned DSTV again and got the same answer. They will esculate the problem to technical. That was last week Wednesday 2 Nov'16 and to date still no reply. Im so fed up with DSTV. Every time i switch my TV on I start to swear. DSTV has too many clients and their after service doesnt exist and their technical team doesnt know what they are doing. We dont get any help from them at all. It is much easier for them to pass the phone from one person to the other. They need to train and eduate their employees better on how to solve the issues arrising. I think DSTV have too many clients and only want our money but dont want to give us any service. I get upset when i speak to them because you can hear they dont know what they are doing. When i ask to speak to their manager they refuse to put me through!!!! HOW do i get to the top about my problem. Will this problem ever be solved? I cant wait for the day that DSTV can get propper competition. I will be one of the first to leave DSTV. </p>