Box Office on DSTV has 0% user experience.

Last week, I rented movies on my explorer and nothing played. I went to help function on the decoder and they did not explain on how things are done and how to go about when things are not working on your side as a client. Today (2017-12-11) I contacted the chat agents from DSTV and tried to explain what happened an they threw a terms and condition on my face, that I should have requested help during the 24 hrs of the movies not playing. Their DSTV Box Office program is not user friendly.