box office not working since 4 march

decoder installed on 15/2/16 although I was billed from 10/2/2016.<br> 1. the decoder was installed on 15/2/16 since then I could not rent a movie i phoned multichoice and they advised that the installer must come back the installation is not correct installer came back checked and confirm installation is in order installer advised me to take the decoder back they know about other clients who also have this problem i took back the decoder decoder was exchanged new decoder was installed 2/3/2016 i waited the 48 hours for download of box office decoder showed box office not available in my region i phone 4/3/2016 call center they went through all the test and said box office should work i must bring the decoder back later the same day 4/3 i phoned them again and the other consultant advised that box office had problems with decoder 1 march and they are working on the problem i must not bring the decoder in everything they tested was working as it should from 1 march and they are working on the problem i must not bring the decoder in everything they tested was working as it should since 4/3 i have phoned 4 times and everytime they say they are escalating the matter this is