1 reviews | Active since May 2015
Box office not working, no assistance
On aturday I tried to rent movies on box office with the credit card option. I keep getting a sms stating insufficient funds in my box office account but I chose the credit card option. I contacted DTSV and was informed that the problem will be escalated and will be repaired within 24hours. I tried to go the other route and pay money over to my box office account but the website did not want to work either. After 24 hours it was still not working. I phoned in and asked to talk to a supervisor and was told that he is too busy to talk to me, he would phone me back. I asked for a name of the person that was going to phone me back and was informed that it was Thuli Dube. 3 hours later and he hasnt phoned me back and I can still not rent movies from box office. This is pathetic service from such a big organisation. What a disappointment!
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us
We confirm that money for the rental of the movie has been credited back to your box office account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us
We confirm that money for the rental of the movie has been credited back to your box office account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert