BOX OFFICE NOT WORKING FOR A WHOLE YEAR

<p>I am writing you this email as I am sick and tired of calling your call centre and speaking to consultants who really cannot assist you.I bought and installed a DSTV Explorer about a year ago and since I have installed the decoder I have only had issues, it has taken DSTV A WHOL YEAR WITHOUT ANY RESULT AND GUESS WHAT..... THE MATTER IS STILL NOT RESOLVED. I have had problems with my box office since the day I had installed the explorer where I could not rent a movie. I have been charged several times for movies that I could not watch. My Box Office gives me the option to rent the movie but never the option to actually watch the movie that I have rented. Everytie I GET BILLED. I am currently on my THIRD DSTV Exporer decoder, the last time I took the current decoder I have to your Multichoice branch in Wonderpark where they tested the device and advised me that there is nothing wrong with the decoder. They advised me that the box office is active on my old PVR and not my Explorer. Once that was sorted according to DSTV they told me the reason for me not to to be able to watch Box Office Movies is due to an installer problem, I have had an installer out to my residence who replaced the LNB - R 1200.00 later and still no Box Office. On Saturday I had another istaller out to my residence R 300 later and still no Box Office. On both occasions the installers spoke to DSTV ON MY ACCOUNT to advise them that the problem with the Box Office is not with me or my installation, leaving me with Multichoice and that the problem is on their side. The consultant that we spoke to on Saturday advised that they will ecelate the matter and I will get a phone call within 48 hours, AND TO DATE NO CALL I AM STILL WAITING this is the situation each and every time I phone to get the matter resolved. I am paying my monthly subsription every month of R 899.00 and I cannot use half of the features due to a problem with DSTV. The call out fees has now costed me over R 1500.00 excluding the phone calls I have been making to your call centre and still no JOY!!!!!!! I need this matter sorted OUT as this is now ONE YEAR THAT I HAVE BEEN GOING THROUGH HELL WITH DSTV!!!! If the matter is not sorted I will revert to every social media platform that there is to get this sorted. I will no longer incurr any more cost to get this matter resolved as two difference Multichoice installers have advised me that the problem is not with my installation. I need an urgent phone call from a Manager to get this sorted or else all hell will break lose.</p> <p>From a very unhappy, loyal BUT disgusted customer.</p> <p> </p>