Box office not
<p>We recently signed up for the new price lock.after a horrible week,today we decided to rent a movie.we did the sms thing and waited and waited and waited.no movie.</p> <p>After phoning dstv we were told it will be fixed and our movie will be ready in a couple of minutes,that was 4 hours ago.still no movie but im sure we have been charged.</p> <p>Why did we change to price lock.</p> <p>Not happy and still no feed back</p>
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Replies (2)
DStv (MultiChoice)'s replyOfficial
13 Mar 2017, 07:15Dear Lyn Engelbrecht
We acknowledge receiving your query. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Hello Peter team
Best regards,
DStv (MultiChoice)'s reply13 Mar 2017, 07:15
Official
Dear Lyn Engelbrecht
We acknowledge receiving your query. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Hello Peter team
Best regards,
DStv (MultiChoice)'s replyOfficial
13 Mar 2017, 12:39Good day Mr Engelbrecht
As per our telephonic discussion, we have reversed the BoxOffice charged in your account.
It's important that your signal strength and quality for all Tuners is above 75%. Also, kindly follow the steps provided below and check on the VOD status for both DStv Catch Up and BoxOffice by pressing the Blue button on the remote control.
Upon checking the VOD status, it helps us to see the last software update of the decoder. After pressing the Blue button, scroll to Help and select General Information.
· Select -Information Central.
· Press Ok on Decoder highlighted option.
· Select VOD Status.
· Usually, the last update should on the same day and 2 hours earlier.
For rental purposes, please use the BoxOffice wap- bo.dstv.com to rent from your Explora decoder. You’ll be required to enter the rental code, your cell phone number and click on the submit button.
Should you not receive the movie within the given time frame (5 mins), please pull out the power cable to hard reboot the decoder. Replace the cable back and the decoder will scan. Once the decoder has scanned, the movie should be available for viewing.
Thank you for taking the time to contact us.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply13 Mar 2017, 12:39
Official
Good day Mr Engelbrecht
As per our telephonic discussion, we have reversed the BoxOffice charged in your account.
It's important that your signal strength and quality for all Tuners is above 75%. Also, kindly follow the steps provided below and check on the VOD status for both DStv Catch Up and BoxOffice by pressing the Blue button on the remote control.
Upon checking the VOD status, it helps us to see the last software update of the decoder. After pressing the Blue button, scroll to Help and select General Information.
· Select -Information Central.
· Press Ok on Decoder highlighted option.
· Select VOD Status.
· Usually, the last update should on the same day and 2 hours earlier.
For rental purposes, please use the BoxOffice wap- bo.dstv.com to rent from your Explora decoder. You’ll be required to enter the rental code, your cell phone number and click on the submit button.
Should you not receive the movie within the given time frame (5 mins), please pull out the power cable to hard reboot the decoder. Replace the cable back and the decoder will scan. Once the decoder has scanned, the movie should be available for viewing.
Thank you for taking the time to contact us.
Kind regards
Dinah
Best regards,