KN
Kgodu N
1 reviews | Active since Aug 2014
25 Apr 2022, 10:12
Box-office nonsense
These people don't care about their customers, I rented a movie on the 2nd of April 2022, I never received my movie, when I call them they tell me that my number was not registered for box-office. It's fine but how do you now debit me my box-office money if I couldn't get the movie? "I called them and they said there is nothing they can do about it now, I have lost my money." Pathetic! To think I've been on premium for more than 6 years now. On top of that it was my first ever rental and apparently it's supposed to be free.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
25 Apr 2022, 10:37Hi ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply25 Apr 2022, 10:37
Official
Hi ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
26 Apr 2022, 12:23Hi Kgodu,
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Please be advised that the Box Office charge has been reversed.
Please note that the credit balance must be used before the 24\05\2022.
Kindly reply with the below information if the problem is still persisting:
Please first check if the decoder has the latest software and then check the signal strength and signal quality. The signal strength must be above 70% and quality on 100% on all 3 tuners.
Software:
Push Help>General Information>Information Central>Explora soft should read as Up-to-Date. Push OK and perform an upgrade if it says "Up-grade-Now"
Signal Levels:
Push Help>General Information>Tuner Status (Check signal levels on all Tuners)
Kind regards
DStv: Hello Peter Team
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Please be advised that the Box Office charge has been reversed.
Please note that the credit balance must be used before the 24\05\2022.
Kindly reply with the below information if the problem is still persisting:
Please first check if the decoder has the latest software and then check the signal strength and signal quality. The signal strength must be above 70% and quality on 100% on all 3 tuners.
Software:
Push Help>General Information>Information Central>Explora soft should read as Up-to-Date. Push OK and perform an upgrade if it says "Up-grade-Now"
Signal Levels:
Push Help>General Information>Tuner Status (Check signal levels on all Tuners)
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply26 Apr 2022, 12:23
Official
Hi Kgodu,
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Please be advised that the Box Office charge has been reversed.
Please note that the credit balance must be used before the 24\05\2022.
Kindly reply with the below information if the problem is still persisting:
Please first check if the decoder has the latest software and then check the signal strength and signal quality. The signal strength must be above 70% and quality on 100% on all 3 tuners.
Software:
Push Help>General Information>Information Central>Explora soft should read as Up-to-Date. Push OK and perform an upgrade if it says "Up-grade-Now"
Signal Levels:
Push Help>General Information>Tuner Status (Check signal levels on all Tuners)
Kind regards
DStv: Hello Peter Team
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Please be advised that the Box Office charge has been reversed.
Please note that the credit balance must be used before the 24\05\2022.
Kindly reply with the below information if the problem is still persisting:
Please first check if the decoder has the latest software and then check the signal strength and signal quality. The signal strength must be above 70% and quality on 100% on all 3 tuners.
Software:
Push Help>General Information>Information Central>Explora soft should read as Up-to-Date. Push OK and perform an upgrade if it says "Up-grade-Now"
Signal Levels:
Push Help>General Information>Tuner Status (Check signal levels on all Tuners)
Kind regards
DStv: Hello Peter Team
Best regards,
KN
Kgodu N's updateReviewer Update
26 Apr 2022, 12:49I am happy, DSTV multichoice actuall called me to resolve the matter. Thank you.
KN
Kgodu N's update26 Apr 2022, 12:49
Reviewer Update
I am happy, DSTV multichoice actuall called me to resolve the matter. Thank you.