Box Office Nightmare

I have had issues with Box Office online for over a month now. You can't top-up your account with Payu as it gives you error messages. You call the helpline and they know nothing about Box Office online saying you must use the Live Chat to get help. They take a R300 debit order off your account and pay off the balance in your Box Office account and the balance just disappears into thin air. I paid R300 EFT with my customer reference number so they can allocate correctly and now 5 days later the money is still not reflecting in my account. I haven't been able to rent a movie online for weeks due to this terrible service!!!