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Christiaan G

1 reviews | Active since Dec 2014

21 May 2018, 08:04

Box Office nightmare

On Sunday 13 May 2018 I want to rent a movie on box office with no success. We called the call centre and was told that there was a problem from the 06 of May 2018. My complaint was never escalate to the box office dept. Nobody cared to solved the problem. This Saturday (19 May ) morning I tried again renting a movie. Again the call centre was phoned. Was told they are busy we must wait for 2 hours . 3 hours passed still not working. That is where I got annoyed. Every time I called in they asked the same thing. Even the call centre cannot accessed the movie code that was given. Now how pathetic is that. Well Sunday night (20 May 2018 ) I tried again with no success. Again on the phone with the call centre the same ****** story. My question is I pay every month a access fee for what? The call centre is *********** as well as their managers on duty. Nobody calls back or even sent a sms that they are aware of the problem. If there was an system update why was the system not checked again. IT also *********** as the one manger told me that the renting codes of the movies must not start with 07 numbers. so please humour me with your response.

0
Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply21 May 2018, 09:53
Official

Dear Tiaan

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards
DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply21 May 2018, 12:39
Official

Good day Tiaan

It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.

Reference is made to our telephonic conversation in regards to your Box office concerns, we advised that your Box office account has been updated and you will now be able to rent from Box Office.

Should you experience any difficulty, please advise us by return mail and we will assist you accordingly.

Once again, please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Feel free to contact us should you require any further assistance.

Kind regards

Rupert

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply21 May 2018, 12:40
Official

Good day Tiaan

It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.

Reference is made to our telephonic conversation in regards to your Box office concerns, we advised that your Box office account has been updated and you will now be able to rent from Box Office.

Should you experience any difficulty, please advise us by return mail and we will assist you accordingly.

Once again, please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Feel free to contact us should you require any further assistance.

Kind regards

Rupert

Best regards,

CG
Christiaan G's update25 May 2018, 07:38
Reviewer Update
Thank you . I can rent a movie again,but on the 19th May there was R44 deducted on my box office account. It was also a day I wanted to rent a movie but could not. So why was I charged. Did send Rupert an email about this issue but no response. Kindly rectify my balance on my Box Office account. Will you pay for something that you cannot use.