BOX OFFICE NIGHTMARE
<p>I initially had a problem with my Box office on my first rental and made dstv aware of this. I was told that the matter was escalated but to no avail. As a result of this I forfeited the free movie I was supposed to be entitled to as I never got to watch it. When I made my second rental I experienced the same problem-apparently the movie is ready and available but every time I try to tune in after renting, the movie is not available and only gives me an option to rent again. I am not about to call DSTV again because I will not get any help just like the first time. I am utterly appalled by the dismal service I have been getting as a customer</p>
Dear Tumelo
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Tumelo
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Tumelo
Thank you for taking my call today.
As discussed, kindly confirm the signal strength and quality on the decoder on all three tuners.
· Press the HELP button on the DStv remote
· Select General Information
· Select Tuner Status
· Press the right\left arrow button to check tuner 2 and 3 as well.
I will contact you again tomorrow to get the information for us to be able to assist you further.
Kind regards
Lebogang
Best regards,
Dear Tumelo
Thank you for taking my call today.
As discussed, kindly confirm the signal strength and quality on the decoder on all three tuners.
· Press the HELP button on the DStv remote
· Select General Information
· Select Tuner Status
· Press the right\left arrow button to check tuner 2 and 3 as well.
I will contact you again tomorrow to get the information for us to be able to assist you further.
Kind regards
Lebogang
Best regards,