TM
Tebogo M

1 reviews | Active since Dec 2012

12 Feb 2017, 15:12

Box Office movies look like REALLY BAD VHS COPIES

<p>On January 22nd, I rented Bridget Jones's Baby. My box office account was debited, movie successfully rented and upon playing the movie, all I got was squiggly/snowy lines on the screen. I fast forwarded to make sure that it wasnt the few minutes that looked like that; but it wasn't. It was the entire movie.</p> <p>On January 29th, I rented Absolutely Fabulous. The same thing happened. Movie loaded, account debited, but it played like a bad VHS yet again.</p> <p>Today, February 12th, I rented Absolutely Fabulous again thinking that the issue had been resolved. Same thing happened.</p> <p>Then I rented The Light Between Oceans, guess what?!? The same thing happened.</p> <p>Am I the only person experiencing this. I've wasted R140 renting movies that I coulnt watch.</p> <p>What the hell is going on????</p> <p> </p> <p> </p>

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply13 Feb 2017, 08:28
Official

Dear Tebogo

We acknowledge receiving your query. Feedback will be communicated as soon as possible.

Kind regards

MultiChoice: Hello Peter Team

DStv (MultiChoice)
DStv (MultiChoice)'s reply13 Feb 2017, 14:10
Official

Dear Tebogo

Thank you for bringing this matter to our attention. We are sorry for the inconvenience this has caused.

We have forwarded your complaint to the Box-Office technical team for further investigation.

As soon as we have feedback, we will be in touch.

Regards

Elna

TM
Tebogo M's update16 Feb 2017, 14:17
Reviewer Update

Thank you for you feedback, but thats not good enough. So youre saying theres no problem and I'm imaging it??????

Is it a frequency issue? Do I need to change my decoder's settings? You saying that your technicians are saying there is no issue is bull****!!

I took a video of how the screen looked. Give me an email address and I will send it to you.

I'm forwarding teh video to that "help" email address as well