Box Office movie rental turnes into a nightmare

We rented a movie \Pay the Ghost"After paying successful with my credit card we got the chucks movie.<br> I phoned DSTV and the call agent assisted asked we must enter the code in manually to her over the phone. She could not get the movie changed. We later called again and spoke again to a call agent this time he told as to give him the code but use THE BOX OFFICE option. This did not work and he was unable to assist and he put the call on hold this call lasted 21 minutes. I ended the call and called again and insisted to speak to a manager. This was futile as we were told our BOXOFFICE account is R3 in arrears and we will never be able to rent a movie.<br> This operator clearly does not know what is going on as we never use box office account always credit card <br> <br> After ending the call we successfully rented the movie again with my credit card. This proves the last operator was wasting my time and money. Forty minutes on the phone and payed twice with my credit card so this movie costed my R60 plus cellphone charges for 40 minutes. This pushed me over the edge I will never rent a boxoffice movie again and are seriously considering Netflix as an option.<br> Will I be refunded as I was told<br> """