Box office Money still not refunded

Firstly, I was forced to rate you 1 star even though your service is in the dumpsters, that's how horrible and pathetic the service is from you people. I had transferred money into my Box office account VIA THEIR website which makes use of payu. The money was taken off my account on the two occasions immediately. I called straight away to query why didn't it reflect as my family was waiting to watch a movie that night. Apparently they could not find the funds. This happened again when I tried to rent a movie online. Long story short,I called multiple times to sort this out after sending countless emails and calls nothing is resolved. I finally received a call from Niven Athmaram who assured me they will contact Payu and get the reference numbers for the payments....that was a week ago!! I called Payu myself, sent them all my information and was assisted the SAME day on MONDAY. I immediately sent this information to dstv so they can allocate the money back. After sending this information to them, I receive an email asking me for all the information I previously provided 3 WEEKS AGO?? I rep**** to that email and have since not been contacted.

What the hell is wrong with you people?? Do you'll not know how to handle a simple query and resolve it. Instead I must go back and forth like this for almost a month. Your service is sickening.

The money only amounts to R180 in total, and it is not even about the money. I have been battling with you guys for quite some time and the meantime my family cannot rent a movie due to your incompetency. I have the reference codes for the payment, I expect an email or a call acknowledging this complaint, afterwhich I will forward the reference numbers so that the money can be credited in my account.