JR
Johnathan R
1 reviews | Active since Jul 2015
18 Jul 2016, 13:12
Box Office mayhem
<p>I have had numerous movies rented on box office and the would get about 30 to 45 min in and zero the timer and the picture freezes. Called in numerous times. All that gets asked is to check the signal. Signal is 100% and 98% respectivley. Then they ask to reset thedecoder. No change. I have called in and they say they cannot help. But its no problem taking the R35 every time when i have this issue. I was promised a refund , but have not recieved an update via sms for the credit.</p>
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
18 Jul 2016, 14:07Dear Johnathan
We are looking into your enquiry. Feedback will be provided as soon as possible.
Regards
Multichoice Team
Best regards,
DStv (MultiChoice)'s reply18 Jul 2016, 14:07
Official
Dear Johnathan
We are looking into your enquiry. Feedback will be provided as soon as possible.
Regards
Multichoice Team
Best regards,
JR
Johnathan R's updateReviewer Update
26 Jul 2016, 07:23As soon as possible .... still no reply and its been over a week...
JR
Johnathan R's update26 Jul 2016, 07:23
Reviewer Update
As soon as possible .... still no reply and its been over a week...
DStv (MultiChoice)'s replyOfficial
26 Jul 2016, 10:02Dear Mr J Rhodes
We apologies for the inconvenience caused. We confirm that your box office account credited with the amount of R35.00 and currently reflects a credit amount of R70.00. As per our telephonic conversation we have escalated your complain to our technical team to give you a call back on your mobile number this evening after 6h00pm.
Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply26 Jul 2016, 10:02
Official
Dear Mr J Rhodes
We apologies for the inconvenience caused. We confirm that your box office account credited with the amount of R35.00 and currently reflects a credit amount of R70.00. As per our telephonic conversation we have escalated your complain to our technical team to give you a call back on your mobile number this evening after 6h00pm.
Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
DStv (MultiChoice)'s replyOfficial
26 Jul 2016, 10:04Dear Mr J Rhodes
We apologies for the inconvenience caused. We confirm that your box office account credited with the amount of R35.00 and currently reflects a credit amount of R70.00. As per our telephonic conversation we have escalated your complain to our technical team to give you a call back on your mobile number this evening after 6h00pm.
Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance.
@DStvcare (twitter)
DStv (Facebook)
**********
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply26 Jul 2016, 10:04
Official
Dear Mr J Rhodes
We apologies for the inconvenience caused. We confirm that your box office account credited with the amount of R35.00 and currently reflects a credit amount of R70.00. As per our telephonic conversation we have escalated your complain to our technical team to give you a call back on your mobile number this evening after 6h00pm.
Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance.
@DStvcare (twitter)
DStv (Facebook)
**********
DStv forum
www.dstv.com
Regards
Nesta
Best regards,