Box Office issues

Item: DStv (MultiChoice)
Rating: 1
Author: Jacques M

Not for the first time, we rented movies via box office without any success and yet you still get charged... On January 8 we tried to rent 2 movies but after numerous attempts without any success we gave up. But wait there's more, today I saw that we were in-fact billed R70 for the 2 movies even though there is still nothing to watch... How do you explain this DSTV???

Helpful (0)

Replies (2)

DStv (MultiChoice)'s replyOfficial

10 Jan 2017, 07:22

Dear Jacques

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Enquiries team

Best regards,

DStv (MultiChoice)'s reply10 Jan 2017, 07:22

Official

Dear Jacques

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Enquiries team

Best regards,

DStv (MultiChoice)'s replyOfficial

16 Jan 2017, 16:23

Good day Jacques

Thank you for taking our call today.

As discussed, we have reversed the fees charged on your BoxOffice account.

Please provide us with the signal strength and quality for all three Tuners.

You check the signal strength and quality by following the steps provided below:

· Press the Blue button from the remote control.

· Scroll to the Help button and select the General Information.

· Click OK and scroll down to Tuner Status.

We will follow up with you once feedback is received.

Kind regards

Dinah

Best regards,

DStv (MultiChoice)'s reply16 Jan 2017, 16:23

Official

Good day Jacques

Thank you for taking our call today.

As discussed, we have reversed the fees charged on your BoxOffice account.

Please provide us with the signal strength and quality for all three Tuners.

You check the signal strength and quality by following the steps provided below:

Box Office issues

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