1 reviews | Active since Jun 2017

24 Jun 2017, 20:42

Box Office hell

<p>I rented "Hidden Figures" a few minutes ago and then received a Sms stating that I rented "Wolves at the door". I called ťhe call center and the man that I spoke to insisted that I rented Wolves at the door and did not evenough listen to me. This is not the first time this happened. Last year I complained was given a reference number and didn't even get a call or email regarding my complaint. Multichoice will become redundant soon because they do not care about their customers.</p>

0
Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply26 Jun 2017, 08:27
Official

Dear Natalie

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

DStv Hello Peter team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply26 Jun 2017, 11:44
Official

Dear Natalie

We are really sorry that your query ended on this platform as you weren't satisfied with our service.

Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.

We have credited the BoxOffice account with R35 for the wrong movie that was rented "Wolves at the door".

Thank you for your continuous support and valuable feedback.

Please let us know if there is anything else that we can assist you with in future.

Kind regards

Lebogang

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply26 Jun 2017, 11:53
Official

Dear Natalie

We are really sorry that your query ended on this platform as you weren't satisfied with our service.

Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.

We have credited the BoxOffice account with R35 for the wrong movie that was rented "Wolves at the door".

Thank you for your continuous support and valuable feedback.

Please let us know if there is anything else that we can assist you with in future.

Kind regards

Lebogang

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply26 Jun 2017, 11:54
Official

Dear Natalie

We are really sorry that your query ended on this platform as you weren't satisfied with our service.

Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.

We have credited the BoxOffice account with R35 for the wrong movie that was rented "Wolves at the door".

Thank you for your continuous support and valuable feedback.

Please let us know if there is anything else that we can assist you with in future.

Kind regards

Lebogang

Best regards,