box office - *****

i dstv, so over the week end we paid R40 to watch movie on box office - paid with my card to watch on laptop, i reported this online and to date i have not received any help, i have not even watched movie as its not on dstv pvr, thus we wanted to view it online on laptop, im requesting a refund of R40 incl charges back into my account......moira andre theron DStv DStv Hi Mira Thanks for getting in touch. Our teams are working as quickly as they can - there will however be a delay in our reply - please be patient. If you need help clearing an error, finding out how much to pay, changing your package or even making payment you can also use: - WhatsApp ***), - our MyDStv app (download it from your app store) - self service on our website (select MyDStv from the main menu on dstv.co.za). Thank you. DStv DStv Hi Mira Thank you for contacting DStv. Please confirm the following so that we can assist you further:

1. ID/Passport number

2. Initials, and surname

3. Cell phone number. ~FS You sent *** Ac theron *** Discovery Bank: 3D Secure You are about to make a purchase from Multichoice Receipts Gw for R 40.00 OTP: 972034 Card ending **3868 Sat 23 Oct 14:40 For info call *** Card payment PAYU * BoxOffice – R 40.00 From m sturmair Card ending ***3868 Saturday, 23 October at 14:40 DStv DStv Please confirm the Movie you rented. ~FS You sent Tax collector actor Shia labeouf DStv DStv Kindly provide us with a screenshot of the payment made so that we may escalate this matter to our technical team. Remember to use DStv Now by clicking on the link https://now.dstv.com/ to stream and watch Live TV and Catch up on content directly on your mobile phone. Rent the latest movies Blockbuster on Boxoffice https://boxoffice.dstv.com/, stream series on Showmax https://www.showmax.com/eng/ and listen to your favourite latest songs with Joox VIP. ~CM You sent DStv DStv Thank yiu. Kindly provide us with your registered email address so that we may further check You sent *** You sent we did report it immediately on the online chat and person said upto 48hours for response.....now this movie is long gone.... DStv DStv Thank you for that information. We have escalated this matter, we will revert as soon as a solution You sent thanking you DStv DStv You're most welcome. ~CM You sent DStv DStv Remember to use DStv Now by clicking on the link https://now.dstv.com/ to stream and watch Live TV and Catch up on content directly on your mobile phone. Rent the latest movies Blockbuster on Boxoffice https://boxoffice.dstv.com/, stream series on Showmax https://www.showmax.com/eng/ and listen to your favourite latest songs with Joox VIP. ~CM Oct 30, 2021, 3:26 PM You sent hi there, please update on the above matter...thanking you DStv DStv Hi Mira Thanks for getting in touch. Our teams are working as quickly as they can - there will however be a delay in our reply - please be patient. If you need help clearing an error, finding out how much to pay, changing your package or even making payment you can also use: - WhatsApp ***), - our MyDStv app (download it from your app store) - self service on our website (select MyDStv from the main menu on dstv.co.za). Thank you. Oct 30, 2021, 4:12 PM DStv Hi

Thank you for contacting Multichoice South Africa, we apologize for the delay, we will have to re-escalate your query to our technical team for investigation ~LGM DStv DStv It seems like on the previous chat you did not provide us with the rental code for the movie. Please provide us with the rental code ~LGM You sent It did not ask rental code when I pd with my card.....rental code only get upon renting when it comes off account....this time they request my bank card to pay movie as account kept give error... You sent Above proof payment DStv DStv Please remember when you rent a movie, upon paying for the movie you requested a rental code needs to be sent to your registered email address or as an SMS. Please confirm if you did or did not receive the rental code? ~LGM You sent No rental code received...... DStv DStv Okay we will then request you to please retrieve the proof of payment from your app and forward it to us, either as PDF or screenshot ~LGM You sent I did....above is proof of payment You sent You sent If u check on that day I immediately reported the problem....to this day nothing was done.....report on your website online chat DStv DStv We need a valid proof of payment to see that the amount was paid into the Box Office account.

We need proof of payment in the form of payment notification to show the following: - Bank the payment was made From (Official bank letterhead and stamping) - Account the payment was paid From and To - Date and Time of the payment - Reference number used ~LGM You sent R u that ******** I paid the movie with my card and boxoffice did not send link for me to watch movie....u had cheek to take my money....... Oct 30, 2021, 5:10 PM DStv DStv We are requesting the proof of payment. Kindly please retrieve the payment from your banking app ~LGM You sent Oct 30, 2021, 5:55 PM DStv DStv Thank you we are forwarding your query to our technical team, we will advise you once we have received feedback ~LGM Mon 7:47 AM You sent Still wait on above DStv DStv Hi Mira Thanks for getting in touch. Our teams are working as quickly as they can - there will however be a delay in our reply - please be patient. If you need help clearing an error, finding out how much to pay, changing your package or even making payment you can also use: - WhatsApp ***), - our MyDStv app (download it from your app store) - self service on our website (select MyDStv from the main menu on dstv.co.za). Thank you. You sent You sent U channel's not right You sent Tlc view on channel 121 ...Darcy showing and not homestead rescue..... You sent We pay a lot of money for this nonsense and repeats.... DStv DStv Hi Mira . Thank you for contacting DStv.

Kindly try the following troubleshooting steps: • Take out the smartcard • Switch off the decoder from the main plug • Un***** the LNB Cables • Wait for few minutes (Approximately 2-3 minutes) then • ***** back the LNB cables • Switch decoder on again • Insert the smartcard into the decoder and please let us know if you can view picture. ~XM Thu 8:02 PM You sent Hi....what is feedback on R40 movie I paid..... DStv DStv Hi Mira Thanks for getting in touch. Our teams are working as quickly as they can - there will however be a delay in our reply - please be patient. If you need help clearing an error, finding out how much to pay, changing your package or even making payment you can also use: - WhatsApp ***), - our MyDStv app (download it from your app store) - self service on our website (select MyDStv from the main menu on dstv.co.za). Thank you. DStv DStv Hi Mira. Thank you for contacting DStv. The feedback we have received from the escalation is that no movie has been rented, rental code is received from decoder and so if it does not appear, we cannot confirm if the movie has been successfully rented. ~VM You sent the money went off, i reported this immediately to dstv when movie did not come on, u guys are *****ing my money and i not going to accept this........i never got to see the movie i paid for, if u look at your system, i did report this online on my laptop to gentleman who said he was going to report the error and nothing was done about this, i did contact you guys again and again and nothing is being done about this.... You sent ps if u read my messages very carefully as well the conversation i had with gentleman on the day i tried to rent movie, where my money was taken and no movie was watch, error was given and no codes was given to me to watch........u have until tomorrow to refund me, otherwise im going to carte blanche and newspapers...... Thu 8:40 PM DStv DStv Did you rent the movie on your decoder or Box Office Online? ~VM Thu 9:36 PM You sent Rent laptop....online....money went of my card.....movie error.....no code....I report immediately online to gentleman....nothing happened....movie expired......I decided to report via Facebook messenger to u... DStv DStv Can we send you your statement for the month of October 2021 to show you that we did not charge you for the Movie rental made on the 23rd of October 2021? ~VM 5:29 AM You sent Above is proof of money R40 taken...bank statement ..... 7:12 AM DStv DStv Kindly provide your ID/Passport number, cellphone number, street address, initials and surname to assist further. ~RL You sent Check history of this conversation...everything is there u need 7:45 AM DStv DStv Alright, so there was actually no charge on your account for the movie and there was no movie rented on that day in particular.

~RL You sent U kinna get cheeky and lazy.....u got info above...I'm actually going to report you and whole situation... DStv DStv We read through all the interactions and checked your account for the specific date. There was no charge matching that date and there was also no movie rented on that date. The issue was escalated and our team gave us feedback on the same information.

~RL 8:33 AM You sent u really hold me for stupid hey, i rent movie and money went off, the movie did not show, due to error, i immediately reported this online on laptop to gentleman and he said he will report this, all i wanted was to watch to movie and this was not happening, no one is looking into this at all...... DStv DStv Unfortunately, our hands our tied~MK Write to DStv Aa

so now these guys dont want to refund my money, i did not see the movie i want to rent.......